Prospective Members

The Medicaid Managed Care HelpLine (MC HelpLine) is a toll-free telephone helpline #1-800-643-2273 and TDD# 1-800-817-6608 customer service call center, available to Medallion 3.0 eligible or enrolled members. The MC HelpLine provides detailed information about enrollment choices primarily to assist members in making an informed decision about the most appropriate MCO to meet their healthcare needs. The MC HelpLine operates from 8:30 a.m. to 6 p.m., Monday through Friday except on State holidays.


INTotal Health offers the right care when and where members need it by offering:

  • Health Care Services from a doctor you choose
  • Prescription Coverage
  • Hospitalization and in-network specialist care
  • Emergency and outpatient care
  • Immunizations and well-care checkups
  • Paid Registration Fee for Boys & Girls Club memberships for your children ages 5 to 18
  • Free annual sports physical for your children ages 10 to 18
  • Asthma management program
  • Diabetes management program
  • Starring: Baby & Me program for all pregnant members
  • 24-hour Nurse Helpline
  • Case Management to help you manage your health
  • Interpreter Services
  • Free health education classes
  • Transportation — provided by Logisticare
  • Health Promotion programs that include: Smoking Cessation, Women’s Wellness, Healthy Lifestyle Choices and Nutrition
  • Free cellphone with limited minutes and texting to members who qualify
  • Healthy Families — childhood obesity management and prevention program
  • Dedicated Member outreach specialists
  • Home services available to review benefits and coordinate care


The INTotal Health Member Handbook provides you with:

  • Covered and non-covered benefits
  • Practitioner and provider availability
  • Key Utilization Management procedures
  • Potential network, service or benefit restrictions
  • Pharmacy
  • Privacy Practices
  • Approval for release of information
  • Access to medical records
  • Protection of oral, written and electronic information
  • Information for employers

Click to download a copy of the Member Handbook.

For more information, call Member Services at 1-855-323-5588.

Contact Us

Email Us 1.855.323.5588 TTY: 711

INTotal Health

3190 Fairview Park Drive
Suite 900
Falls Church, Virginia 22042