INTotal Health is committed to protecting your sensitive and confidential information. We have privacy policies and procedures that tell staff about how to keep your health information secure. We have systems in place to protect electronic information throughout the organization. Our Privacy Officer oversees implementation of these policies and procedures. We provide ongoing training to our staff about confidentiality. We make sure staff only see and use the information that is required for them to do their job. Staff are very careful not to talk about confidential information where others may hear or in inappropriate places. We keep paper documents in a secure locked space when not in use. They are never visible when not in use. Computers are password protected and turned off when not in use. Our building is secure and visitors are not permitted in without authorization.
We have a detailed Notice of Privacy Practices that explains more about our privacy and confidentiality processes. If you would like additional information about our privacy and confidentiality processes, please send a request to the Privacy Officer.
What health information does INTotal Health collect?
We collect information about you when you enroll in our health plan and throughout your experience as our member. This information includes demographic data such as name, address, telephone number, social security number; and information about your health such as your history of treatment, care and services received. When you talk with our staff, we collect the information you tell us.
How does INTotal Health use my health information?
We use your health information for treatment, payment for your treatment and for our health plan operations. An example is using your health information to administer your benefits and pay medical bills that are submitted for services you receive from our providers. Another example is using your health information to provide information about our programs to help you manage your health, including how you can refer yourself to these programs.
What about other uses?
We will not use your health information for reasons other than treatment, payment or health plan operations, unless you give us your written permission. This is called authorization. We will ask you to sign our authorization form that will describe the purpose of the use or disclosure, the nature of the information that will be used or disclosed and to whom the information will be made available. You do not have to agree and authorize additional use of your health information. If you do agree and later change your mind, you may cancel your authorization.
Can I see my records?
We do not maintain medical records because we do not provide care. We maintain records about managing your health care benefits. If you would like to view these records, please send a written request to our Privacy Officer at the address below. The Privacy Officer will send you a written respond to your request explaining the process. We may charge a reasonable fee for the costs of copying, mailing, or other supplies associated with your request. There are situations when the Privacy Officer may not approve your request to view your records. If this happens, we will tell you how you can appeal this decision.
Do you tell my employer about my health?
We do not disclose health information to employers without your permission. To do this we would ask you to sign an authorization form as described above. You are not required to agree and sign the form in this situation.
You may write to our Privacy Officer at the following address:
3190 Fairview Park Drive, Suite 900
Falls Church, VA, 22042